FAQ
Welcome to the WowTeeWear LLC FAQ page! We’ve answered some of the most common questions to make your shopping experience easier.
1. Orders & Payments
Q: How can I place an order?
A: Simply browse our collection, select your size, add items to your cart, and proceed to checkout.
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly. If you need to make changes, please contact us within 24 hours of placing your order. Once shipped, orders cannot be modified or canceled.
2. Shipping & Delivery
Q: Do you offer free shipping?
A: Yes, we offer free shipping within the USA and internationally to Australia, Canada, New Zealand, and the United Arab Emirates.
Q: How long will delivery take?
A: Orders are processed in 1–3 business days. Transit time is 6–12 business days. Total delivery time is typically 7–15 business days (Monday to Friday).
Q: Do you provide tracking information?
A: Yes. Once your order ships, you will receive a tracking number via email.
3. Returns & Refunds
Q: What is your return policy?
A: You can request a return within 30 days of receiving your order, provided the item is unworn, unwashed, and in its original packaging with tags attached.
Q: How do I request a return?
A: Contact us atsupport@wowteewear.com with your order number and reason for return. We’ll guide you through the process.
Q: When will I receive my refund?
A: Once your return is received and inspected, approved refunds are issued to your original payment method within 5–10 business days.
4. Sizing & Product Care
Q: How do I know which size to order?
A: Please refer to our Size Guide for measurements and fit details. If you’re between sizes, we recommend sizing up.
Q: How should I care for my dress?
A: Most dresses can be machine washed on a gentle cycle in cold water. For delicate fabrics, we recommend hand washing or dry cleaning. See our Care & Instructions page for details.
5. Customer Support
Q: Do you have a physical store?
A: No, we are an online-only store, which allows us to keep prices fair and offer global access to our products.
Q: How can I contact WowTeeWear LLC?
A: You can reach us anytime at:
Business name: WowTeeWear LLC
Phone number: +1 302-404-6512
Delaware State File Number: 10284508
EIN: 37-2193240
Email: support@wowteewear.com
Address: 16192 Coastal Hwy, Lewes DE 19958, United States
Hours of customer service: Monday though Friday (09:00 AM to 05:00 PM)