Welcome to the Wowteewear FAQ page! Here you'll find answers to the most common questions about our products, orders, shipping, returns, and customer support.

Products

Q: What products do you sell?
A: We offer a wide variety of anime-inspired products, including:

• Apparel (T-shirts, hoodies, jackets, skirts, etc.)
• Custom anime shoes
• Accessories (bags, caps, masks, etc.)
• Home decor items (canvas prints, blankets, pillows, curtains, and more)

Q: What materials are your products made from?
A: We use high-quality materials such as 100% cotton, polyester, microfiber, canvas, and cotton blends depending on the product. Material details are listed on each product page.

Q: Are your clothing items true to size?
A: Yes, our clothing is designed to fit true to size. Please refer to the size chart available on each product page for accurate measurements.

Q: Do your products fade or shrink after washing?
A: Our products are designed to be long-lasting when properly cared for. We recommend washing in cold water and avoiding high heat during drying to preserve colors and shape.

 

Ordering

Q: How do I place an order?
A: Simply browse our website, choose your desired items, select the size and quantity, then click “Add to Cart.” Proceed to checkout to complete your purchase.

Q: Can I cancel or modify my order after placing it?
A: You can cancel or modify your order within 24 hours. Please contact our support team at support@wowteewear.com as soon as possible.

Q: How will I know if my order was successful?
A: You will receive an order confirmation email shortly after your purchase. If you don’t receive one, check your spam or junk folder, or contact our support team.

 

Shipping

Q: Do you ship internationally?
A: Yes! We currently ship to the United States, United Arab Emirates, Australia, Canada, and New Zealand.

Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Delivery usually takes 7–15 business days depending on your location.

Q: Is shipping free?
A: Yes, we offer free standard shipping to the United States, Australia, Canada, and New Zealand.

Q: How do I track my order?
A: Once your order ships, you will receive a tracking number via email along with instructions on how to track your package.

 

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, unwashed, and in original packaging. Please see our Returns Policy for full details.

Q: How do I request a return?
A: Contact us at support@wowteewear.com with your order number and reason for the return. Our team will assist you with the process.

Q: When will I receive my refund?
A: Refunds are processed within 7–10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.

 

Payment

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover), as well as PayPal.

Q: Is my payment information secure?
A: Absolutely. We use SSL encryption and trusted payment gateways to ensure your payment information is safe and confidential.

Q: Will I be charged customs fees on international orders?
A: While shipping is free, customs duties or import taxes may apply depending on your country's laws. These fees are the responsibility of the customer.

 

Account & Support

Q: Do I need to create an account to place an order?
A: No, you can check out as a guest. However, creating an account lets you track your orders, save your preferences, and access exclusive promotions.

Q: How can I contact Wowteewear customer support?
A: We're here to help!

Business name: Wowteewear

Phone: +1 2135825354

Email: support@wowteewear.com

Address: 735 S Figueroa St, Los Angeles California 90017, United States

Customer Service: 09:00 AM to 05:00 PM, (Monday to Friday)